FAQ - Frequently Asked Questions
1. Is my booking a private or shared transfer?
All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. Your group will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping.
2. I have to travel to an airport where you offer service, but I can't find the town or my final destination.
BookAirportTransfers.com offers it's services in many towns and destinations, which we continue to expand day by day. In the case that you can't find your destination in the 'points of interest' in our booking engine, cite the complete address of your destination. Our system will calculate the distance in kilometres and offer you the best applicable tariff for each journey.
3. Are there any additional charges for paying by credit card?
Yes, we add to final price current PayPal or Credit Card fees.
4. Is it safe to enter my credit card details online?
Yes. Your credit card details aren't introduced until the very last step of the booking process, at which point you'll be redirected to a completely secure bank server where you carry out your payment. BookAirportTransfers.com never has access nor does it store in its databases your details, so you don't run any risk.
5. What is the baggage allowance per person?
The standard baggage allowance is a suitcase of maximum total size 140cm (height + width + depth) per passenger.
Please, book a vehicle with adequate capacity for the needs of your group. If the taxi you reserve doesn't have sufficient capacity, you may be required to pay for a second vehicle to be sent.
6. Can I bring extra baggage, sports equipment or does this take up too much space?
In our booking process you have the option of indicating if you have any special needs during your trip. If your extra baggage doesn't appear with the vehicle you've chosen or the option doesn't exist, please indicate your requirements in the comments of your booking. We'll look for the best solution and get back to you within one working day.
7. Travelling with children?
The majority of our vehicles are adapted to hold child car seats. During the booking process you have the option of adding car seats to your application. BookAirportTransfers.com takes the safety of its passengers very seriously and particularly that of children. Please consult our policy 'Travelling with Children' (in general conditions) for more information.
8. My group is travelling with a carrytot for a baby. Is it possible to bring it?
Yes. The vehicle can accomodate carrytots or prams for children. Children and babies count as passengers when booking your vehicle and they can also carry one piece of luggage (suitcase or carrytot) as well as a handbag.
Taking this into account, if your baggage exceeds the set limit in the general conditions, please add the extras you need in the corresponding step of the booking process or reserve a bigger vehicle.
9. A member of my group uses a wheelchair. What should I do?
In the booking process, indicate that someone from your group is travelling with a foldable wheelchair. We don't charge any additional costs for travelling with a foldable wheelchair. If someone in your group is travelling with an electronic wheelchair or an electronic scooter, please let us know in the booking process. We'll offer you an adequate vehicle to accommodate your needs.
10. Travelling with a pet?
If you're travelling with a pet, please indicate in the application process. We'll offer you an adequate vehicle for your needs. Consult our 'General Conditions' for more info on our policy on travelling with pets.
11. Will I be taken to and picked up directly from my hotel/private address?
Yes. All of our private journeys take your group directly to your hotel/private address and in the same way, we'll collect you at this same spot on the day of your return journey.
12. Is it possible to make a stop along the way to collect keys to the accommodation?
Yes. It's possible to make a stop for the collection of keys. This stop is only possible if it's in the same locality or resort as to where the group is heading. To request this service, you must indicate it in the booking process, selecting EXTRA STOP and citing the full address of where the stop has to be made.
13. I need a receipt/invoice of the contracted services. Can you provide it for me after the booking's been carried out?
1. What do I need to bring with me?
You need to bring a printed copy of your booking confirmation which you received by email. You will need to show it to the driver at the meeting point. The driver needs to keep a signed copy of the booking confirmation for his register. Also, don’t forget to bring your essentials such as your passport, credit cards, plane tickets, charged mobile phone, plug adaptors, chargers and if needed, medication.
2. Where will my group meet with the driver? Where is the meeting point?
Airport or train station
The solid details about meeting the driver at the airport are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal after the group has collected their luggage and passed through customs. He/She will be holding a card with the name of the main passenger which was provided during the booking process.
To the airport
If the collection point is a hotel, the driver will meet the group in the lobby at the entrance of the hotel. If collection point is a private home or apartment, the whole group will have to be waiting at the place specified at the time indicated in the booking confirmation. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, door number, postcode etc.) of where the group wants to be collected.
3. How long will the driver wait for us at the airport after baggage collection and passing through customs?
The driver will monitor the arrival time of your flight or train and will wait up to 30 minutes after the plane has landed or the train has arrived. In the event that a member of your group loses a suitcase, is injured or is being held in customs, please send someone from the group to meet with the driver to inform him of the incident.
4. What happens if my flight is delayed?
All our drivers monitor the arrival times of flights and trains to ensure that they collect you on time in the event of a minor delay. If your flight number changes, is reprogrammed or a major delay occurs (more than 2 hours), please call our 24 hour helpline, which you’ll find on your booking confirmation, to let us know of the changes.
5. What happens if my driver is delayed?
We’ll reconfirm all the journeys with our drivers before the collection date. In the unlikely event that the driver arrives late, please ring us on our 24 hour helpline, provided on your booking confirmation and our customer services team will assist you immediately. Note that due to adverse conditions or traffic, you can only consider the driver late if he isn’t present for your collection up to 10 minutes after the fixed time on your booking confirmation.
6. My travel details have changed. Can I modify the details of my transfer?
All of the changes are subject to the confirmation of the local operator and if the change increases the service cost (vehicle change, destination, extras etc.) it should be paid before your journey. Please consult our Terms and Conditions for more information.
7. I want to cancel my journey. How can I do it?
Any journey can be cancelled without charges up to 12 hours before the day of the first journey, as specified in our terms and conditions.
8. I’ve paid for my reservation, but I still haven’t received my booking confirmation.
9. Is it necessary to reconfirm my journeys?
No, we take care of everything. A few days before each journey we confirm all the transfers with our drivers. You only have to remember to bring a printed copy of your booking confirmation and enjoy the journey!
10. Our group arrives on two different flights, but we would like to travel in the same vehicle. Is it possible?
As flights are often delayed we don’t recommend this type of service given that the driver only monitors one flight number at a time and will only wait up to one hour after its arrival.
AFTER YOUR TRIP
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